“A major catalyst for change, driving sustainability and transparency in the automotive aftermarket”

In the automotive aftermarket sector, Copima is using Inteliam to strengthen its operations. Achraf El Housni, Warehouse Manager at Copima, discusses insights from the company's recent re-assessment.

On completing the second assessment

The process of updating our details on the Inteliam platform was incredibly smooth.

El Housni praised the team's support in addressing complex topics around sustainability and corporate processes.

On score improvement

The company invested effort in evaluating their four key scorecard dimensions. Actions taken included pursuing ISO 9001 certification, enhancing documentation, and hiring a quality system manager and a process improvement analyst.

If something can't be measured, it can't be improved.

Achraf El Housni, Warehouse Manager, Copima

Advice for prospective users

El Housni recommends companies genuinely embrace the process, provide honest answers and fully engage with the scorecard information, noting that a sustainability focus strengthens competitive positioning.

On Inteliam's broader impact

He characterised Inteliam as positioned to become “a major catalyst for change, driving sustainability and transparency” through independent assessment and best-practice sharing.

Future direction

Copima plans continued measurement and enhancement across various operational areas as part of ongoing competitive improvement.