“A game changer for businesses”
In the fast-evolving landscape of the automotive aftermarket industry, staying ahead of sustainability practices and operational efficiency is crucial for any company aiming to remain competitive. Boulos Abuzeid, Private Brands & Product Developer at George Abuzeid & Co., the Jordan automotive spare parts specialist, recently shared his insights on how Inteliam's solutions have transformed their operations and sustainability efforts.
Having just completed your second Inteliam assessment, how would you summarize your experience?
The team has been extremely supportive from the start. They've consistently followed up to ensure our satisfaction, making every effort to confirm that we fully benefit from their services. After an already successful initiation last year, this year's experience was even smoother. The interface is user-friendly and with all necessary documents readily accessible, it only took a fraction of the time we spent last year.
Your current score surpasses last year's. What actions led to this improvement?
Our positive score evolution primarily stems from focusing on sustainability. Following our initial assessment, we developed a clear action plan around this pillar and initiated several improvement actions. One of the concrete actions is recycling of batteries but this is just one of many improvements we've made in sustainability. We've also devised a comprehensive 3 to 5-year action plan, which has improved our focus and operational efficacy.
This year, you benefited from Inteliam's Business Improvement Program. How has this impacted your operations?
The Business Improvement Program has indeed been a game changer for businesses like ours. It offers precise, actionable suggestions based on our results, making it easier to adopt and implement effective strategies. This change has enabled us to clearly identify our strengths, areas for improvement and the precise solutions to address them.
What advice would you offer to a company considering Inteliam's solution?
You definitely have to try this solution! It provides a new perspective on how you view and manage your company. It aids in deeply evaluating your performance, not only against your past achievements but also in comparison with other companies. Every company will find benefit in participating in this program, reminding you that evaluation leads to continuous improvement.
What impact do you believe Inteliam is making in the automotive aftermarket industry?
Inteliam is setting a new standard at a critical time as the market evolves. Sustainability will soon be mandatory for companies that want to stay competitive. Inteliam's program has been pivotal in showing the path we need to take and will be essential for any industry player wanting to maintain a competitive edge. As the automotive aftermarket industry progresses, embracing such innovative solutions is not just beneficial — it's imperative!
Boulos Abuzeid, Private Brands & Product Developer, George Abuzeid & Co.
